Shipping & Returns
Delivery
All orders are dispatched within 24/48 working hours from our warehouse. You'll receive a tracking link by email once your parcel is on its way.
| Service | Timing | Cost |
|---|---|---|
| UK Standard | 2–4 working days | £[[PRICE]] — free over £50 |
| UK Express | 1–2 working days | £[[PRICE]] |
| Europe | 3–7 working days | From £[[PRICE]] |
| Rest of the world | 5–10 working days | Calculated at checkout |
International orders may be subject to import duties and taxes, which are the responsibility of the recipient.
Returns & exchanges
Changed your mind? You have 14 days from delivery to return your order for a refund or exchange.
- Hair must be unused, unwashed, unaltered and in its original sealed packaging.
- For hygiene reasons, opened hair, worn extensions and opened care products cannot be returned.
- Email contact@queen-extension.com with your order number to receive your return instructions.
- Return shipping costs are covered by the customer unless the item is faulty or incorrect.
Refunds are issued to your original payment method within 14 days of receiving your return.
Faulty or incorrect item?
Contact us within 48 hours of delivery with photos and we'll put it right at no cost to you.