FAQ

All our extensions are made from 100% natural Remy human hair. The cuticles are kept intact and aligned in the same direction, which keeps the hair soft, shiny and tangle-free.

Yes, you can use heat tools — always with a heat protectant and below 180°C. We recommend that any colouring is done by a professional colourist, and only to go darker.

With proper care, clip-ins can last 6–12 months. Tape-in and keratin extensions are usually repositioned every 6–8 weeks and the hair can be reused several times.

It depends on your hair density and the result you want. As a guide: fine hair 2 packs, medium hair 3 packs, thick hair 4–5 packs for a full head. Not sure? Email us a photo.

You'll receive a tracking link by email as soon as your parcel is dispatched. You can also check its status in your account.

Contact us as quickly as possible at contact@queen-extension.com. If your order hasn't been dispatched yet, we'll do our best to amend it.

Debit and credit cards, Apple Pay, Google Pay and PayPal, plus pay-in-instalments options where shown at checkout. All payments are processed securely.

Orders are dispatched within 24/48 working hours. See our Shipping & Returns page for timings and costs.

Yes, within 14 days of delivery, provided the hair is unused, unwashed and in its original sealed packaging. For hygiene reasons, opened or worn hair cannot be returned.